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Dear customer support team,
My yearly subscription of approximately 59 USD was automatically deducted from my credit card in August 2022. Nonetheless, I am still featured as a "FREE" member of JE. I receive numerous daily emails, informing me that my subscription will expire on August 5th, 2024 - and that I can renew it now.
Would you be so kind, as to inform me what I need to do? Respectively: Could you, please, upgrade my status to a "paying member"?
Thank you very much!
Mouna
Good afternoon,
Yesterday, my credit card was charged with the amount of U$ 59 something for the annual subscription to the JE website. It was automatically renewed.
However, the website shows me a a non-paying member (my membership was downgraded).
Would you please verify and change this?
Thank you very much in advance.
Yours sincerely,
Mouna