Dear customer support team,

My yearly subscription of approximately 59 USD was automatically deducted from my credit card in August 2022. Nonetheless, I am still featured as a "FREE" member of JE. I receive numerous daily emails, informing me that my subscription will expire on August 5th, 2024 - and that I can renew it now. 

Would you be so kind, as to inform me what I need to do? Respectively: Could you, please, upgrade my status to a "paying member"?

Thank you very much!

Mouna

Good afternoon,

Yesterday, my credit card was charged with the amount of U$ 59 something for the annual subscription to the JE website. It was automatically renewed. 

However, the website shows me a a non-paying member (my membership was downgraded).

Would you please verify and change this?

Thank you very much in advance.

Yours sincerely,

Mouna