Forum Posts

• sunshine

  • 2 posts
  Posted in the topic Upgraded my membership in August in the forum JE Site Support

  October 3, 2022 11:45 PM PDT

  Dear customer support team,

  My yearly subscription of approximately 59 USD was automatically deducted from my credit card in August 2022. Nonetheless, I am still featured as a "FREE" member of JE. I receive numerous daily emails, informing me that my subscription will expire on August 5th, 2024 - and that I can renew it now. 

  Would you be so kind, as to inform me what I need to do? Respectively: Could you, please, upgrade my status to a "paying member"?

  Thank you very much!

  Mouna

   

• sunshine

  • 2 posts
  Posted in the topic Jacksons Empire Social Site Support in the forum JE Site Support

  August 10, 2022 6:23 AM PDT

  Good afternoon,

  Yesterday, my credit card was charged with the amount of U$ 59 something for the annual subscription to the JE website. It was automatically renewed. 

  However, the website shows me a a non-paying member (my membership was downgraded).

  Would you please verify and change this?

  Thank you very much in advance.

  Yours sincerely,

   

  Mouna